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Feedback & Help

Your feedback during the testing period is crucial. Our aim is to build the best trading experience possible and your input will help us make that possible. There are no bad suggestions.

Submitting Feedback

We will be using HelloNext board to collect your feedback.
Submit feedback here: https://vertex.hellonext.co/​
There will be 2 boards:
  • Bugs - for submitting bugs/issues you encounter (so we can squash them!).
  • Feature Requests - for sharing future features, products, and overall improvements.
You can toggle between boards in the top left.
Share feedback using the New Post top right.
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BEFORE submitting bugs - please take a look at previous submissions. It is likely that the bug has already been found, addressed, and is being worked on.

What's great about HelloNext

Our team will monitor your feedback daily. We will often reach out in the comments of the submission if we have questions or need further clarification. Fellow testers can also comment and upvote on solid submissions.
For relevant bugs and requests, we will update the status of the submission to planned, in progress, or completed. You can find all the updated submissions in the Roadmap.
We look forward to receiving your feedback!

Getting Help & Joining the Discourse

Need help or looking to discuss the Vertex Public Testnet?
  • Head over to the Vertex Discord​
  • Visit the #
    :test_tube:
    │ public-testnet channel
  • You'll find all the links to relevant info
  • You can submit questions and discuss topics with other testers
Don't forget to pick up the Beta Tester role (top of the channel) to stay notified about Public Testnet updates.